SaaS Onboarding Best Practices |ventsmagazine

 How awesome it would be if your perfect customer fell in love with your SaaS from first sight and stayed with you forever. However, love from first sight exists in romantic movies, Disney animations and fairy tales. Not in the cruel SaaS world.


In the world of SaaS, you should fight for users’ attention, engage your customers all the way long, and your onboarding process is a crucial phase of this fight. saas onboarding examples

What SaaS user onboarding means
To better understand the onboarding process, let’s take a look at the sales funnel below. It represents all the journey customers take from the moment they get acquainted with your company to the moment they make a purchase. Let me show you how it works in an example. guide to saas onboarding
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Tooltips
The main task of onboarding is to show newcomers how the app’s features work and how they can be used. Tooltips are one of the best ways to complete this task.

Look how Slack draws customer’s attention to certain elements — visitors see pop-up windows with a brief description of their functionality and receive a hint just at the moment when they need it.

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